1. Introduction
True Travel Adventures is committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices you have regarding your personal data.
By using our website or making a booking with us, you agree to the collection and use of information in accordance with this policy. We encourage you to read this document in full before submitting any personal data.
2. Information We Collect
We collect personal information that you voluntarily provide to us when making a booking or enquiry. This may include:
- Full name and contact details (email address, phone number)
- Nationality and passport or identification details (where required)
- Dietary requirements and relevant medical information
- Accommodation details and pickup location
- Number and ages of guests in your party
- Payment information (processed securely via third-party providers)
- Communications sent to us via email, WhatsApp, or our booking forms
We may also collect non-personal technical data such as browser type, device information, and page visit data through standard website analytics tools.
3. How We Use Your Information
We use the personal information we collect for the following purposes:
- To process, confirm, and manage your booking and reservation
- To communicate tour details, itineraries, and logistics with you
- To send booking confirmations, receipts, and relevant pre-tour information
- To accommodate special requirements such as dietary needs or medical considerations
- To respond to enquiries and provide customer support
- To improve our services, website, and guest experience
- To comply with legal and regulatory obligations
We will not use your personal information for unsolicited marketing without your explicit consent.
4. Data Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following limited circumstances:
- Operational partners: Where necessary to deliver your tour, we may share relevant details with guides, transport providers, or activity operators. These partners are required to handle your data appropriately.
- Payment processors: Payment information is handled by secure third-party payment processors. We do not store full payment card details on our systems.
- Legal requirements: We may disclose your information if required to do so by law, court order, or government authority.
5. Data Retention
We retain booking records and associated personal data for a period of 5 years following your tour date, in accordance with our accounting and legal compliance obligations under Namibian law.
After this retention period, your personal data will be securely deleted or anonymised. You may request early deletion of your personal data by contacting us, subject to our legal retention obligations.
6. Your Rights
You have the following rights in relation to the personal data we hold about you:
- Right of access: You may request a copy of the personal data we hold about you.
- Right to rectification: You may ask us to correct any inaccurate or incomplete data.
- Right to erasure: You may request the deletion of your personal data, subject to our legal obligations.
- Right to object: You may object to our processing of your data in certain circumstances.
To exercise any of these rights, please contact us at bookings@truetravelnam.net. We will respond to your request within a reasonable timeframe.
7. Cookies
Our website uses essential cookies that are necessary for the site to function correctly. These cookies do not track your behaviour across other websites and do not contain personally identifiable information.
We do not use advertising, retargeting, or third-party tracking cookies. If you prefer not to accept cookies, you can adjust your browser settings accordingly, though this may affect certain functionality of the website.
8. Security
We take the security of your personal information seriously. We use industry-standard technical and organisational measures to protect your data against unauthorised access, loss, alteration, or disclosure.
All payment processing is handled by secure, PCI-compliant third-party providers. We do not store full payment card details on our own servers.
While we strive to protect your personal information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to minimising risk.
9. Third-Party Links
Our website may contain links to third-party websites, including social media platforms, review sites, and map services. These links are provided for your convenience and do not signify our endorsement of those sites.
True Travel Adventures has no control over the content or privacy practices of third-party websites and is not responsible for how they collect, use, or protect your data. We encourage you to read the privacy policies of any third-party sites you visit.
10. Contact
If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal data, please contact us:
- Email: bookings@truetravelnam.net
- Phone / WhatsApp: (+264) 81 322 4270
- Address: Atlantic Street, Waterfront, Walvis Bay, Namibia
11. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the date at the bottom of this page.
We encourage you to review this policy periodically to stay informed about how we protect your information. Continued use of our website or services after any changes constitutes your acceptance of the updated policy.